Y Wellness 24/7
We are so excited to provide you with our virtual wellness platform, available anytime from anywhere: Y Wellness 24/7.
Y Wellness 24/7 provides live and on-demand group exercise, and sports and play programs with 43 YMCAs, representing Pennsylvania, Massachusetts, New York, Michigan and Connecticut. The platform also includes access to 1000s of on-demand classes from instructors nationwide including classes in training, mindfulness, nutrition, stress management, and more. Our virtual wellness platform will celebrate a brand new engagement experience providing over 150 live classes per week, and 100s of classes on-demand led by over 120 nurturing and motivating YMCA instructors. The weekly live classes will now include NEW choices such as cycling, Tai Chi, dance jam, country heat, cardio sculpt, bootcamp. Plus, over 20 NEW senior classes per week such as ZUMBA GOLD, Better Balance, Senior Circuit, and more!
HOW IT WORKS
Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide.
We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate!
Y-Wellness content can be accessed from the Internet Browser on your phone or computer. Mobile App is coming soon!
IN PLATFORM TOOLS:
- Add a class to your favorites
- Favorite an instructor
- Edit your profile
- Change your password
Pricing
YMCA of Greater Flint ACTIVE members: FREE!
All Others: $10 per month
TROUBLESHOOTING
Having an issue? Please review some of our most frequently encountered issues and answers below:
I am having trouble logging in. I navigate to the login screen and I’m asked for payment.
You should not be requested to enter payment information. This is an error; please contact customercare@burnalong.com to correct this.
My screen is not clear? The connection seems fuzzy?
Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
I cannot hear audio for my class using my phone.
Click the new RESET AUDIO button to re-sync the audio on your device.
I’m using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.
I had a login to the virtual wellness platform before and now it’s not working.
Please contact customercare@burnalong.com as they can quickly correct this issue.
Why can’t I see myself when I click the ‘camera’?
We see that feature too! This is currently in development and not currently working. Coming soon!
There are a lot of new classes; how do I find my favorite instructors?
With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the ‘follow” feature to save favorite instructors to your account. How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on “instructor” and then click “FOLLOW”
FREQUENTLY ASKED QUESTIONS
How much does Y Wellness cost?
Y Wellness is an added benefit of being a YMCA of Greater Flint active member. If you are not a current member but would like to have this benefit, we require a small fee of just $10 each month you choose to use the platform.
I am having trouble navigating the platform, help!
Please contact customercare@burnalong.com to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Ashley Schalger, Interim Executive Director.
I do not see my favorite instructor on the virtual platform, how come?
Some instructors, for personal reasons, selected to not participate in this new virtual journey. All of our instructors are highly qualified, caring and motivating professionals and we are so grateful for their presence at our Y. If you do not see your favorite instructor on the virtual platform, look around! You may find some other, similar instructors to enjoy. After all, Y-Wellness offers 100s of classes each week from over 120 different instructors. Plus, we will continue offering our in-person classes at the Y.
Can I see the virtual platform on my television?
There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.
Apple iOS devices can cast to Chromecast enabled devices and have the ability to use Apple’s native Screen Mirror feature.
Android app versions higher than 4.3.6 are able to cast to the following devices:
Roku
Fire TV Stick
Chromecast
Due to the variety of devices and operating systems we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.
What if my kids wants to participate in the new virtual platform?
Youth and teens can have access to our virtual platform through a family or youth membership. Please contact your branch if you wish to upgrade your membership!